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1. Delivery Methods & Costs: All our items are sent 2nd Class post up to 1Kg. Anything over 1kg will be sent Special Delivery within the UK, or by a courier of our choice. If you are outside the UK, please call or email sales@thenaturallarder.com
we will quote you for delivery depending on where you live. We reserve the right to change delivery charges in the event of an increase in fuel supplements. We reserve the right to refuse sale of goods. Please note that after despatch, any changes to the delivery address will incur additional charges. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would highly recommend you check before proceeding with your order.
2. Cancellation of Orders: Customers have the right to cancel their order without reason by informing us within 7 working days of receipt of the goods, and returning the goods to us. In this case they will receive a full refund less any charge for any items which have been unsealed or consumed. Refund will normally take place within 30 days of written notice of cancellation once the goods have been returned to us suitably packaged. All returned items must be in excellent condition. Notification of order cancellation must be in writing. We strive to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution and effort is taken to protect the integrity of the product which is sold. Therefore, we do not exchange food, beverage or any other item that has come into contact with the person. If you do not return the goods as required we may charge you a sum not exceeding the direct costs of recovering the goods. You have the right of cancellation (see above) of all orders save as regards special items/orders (i.e. where goods supplied have not been as website specification but have been supplied or manufactured to your own special request or specification requirements) where there is no right of cancellation.
3. Damaged or Faulty Goods: Customer satisfaction is paramount to us at The Natural Larder and we are committed to providing a quality service. We ensure that all goods leave here in perfect condition. However, sometimes things can go wrong for reasons outside our control, and if your package has been damaged in transit or we have made an error or the goods are faulty, you must contact us within 7 days of receipt and if appropriate we will exchange them. We will only send a replacement product once the damaged items have been returned to us. Unfortunately, once products have been used or removed from their original packaging, we are unable to exchange them. It is essential you keep your proof of purchase. All goods shall be checked by you or on your behalf upon delivery and any damage or shortages notified to us. We will not be liable in respect of any damage or shortages not notified to us within 3 working days of delivery.
4. Complaints: Complaints should be made in writing to the contact address given within 7 days of receipt of goods, or in the case of complaints about non-receipt of goods, not less than 28 days after ordering. Complaints will be acknowledged within 3 days of receipt, and will be dealt with as speedily as possible. If a complaint proves to be vexatious or frivolous then you may be liable to pay us for our costs and expenses in investigating the complaint.
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